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Forum Discussion

Starbird22's avatar
Starbird22
Follower
Jun 17, 2021

Orbi app Iphone 12 - cannot log on

I cannot logon to the orbi app on my iphone 12.  
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 18, 2021

Hi Starbird22

 

Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately. Was this working before? Did you try to other phone? What is the error message? What is the current iOs version on your iPhone 12?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 22, 2021

Hi Starbird22, 

 

We would like to do a follow-up on this one. Was this working before? Did you try to other phone? What is the error message? What is the current iOs version on your iPhone 12?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 26, 2021

    @ Tatyana23,

     

    Thank you for the information and sharing the fixed.

     

    Starbird22,

     

    Have you tried uninstalling the app the reinstall? 

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Tea