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Forum Discussion

LEPhil's avatar
LEPhil
Aspirant
Sep 04, 2021

Orbi App issues

RBR750 RBS750 x 2 Firmware version V3.2.16.22   iPhone 11 pro software 14.4   Bought and installed the Orbi Wifi 6 today.  The app has not worked at all.  It only recognized the RBR once and th...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 05, 2021

ALL USERS of the 7 series Orbi AX system, please contact NG support by opening a support ticket and contact NG and ask them for the beta that seems to be avialable for the 7 series that seems to be directed to fixed what everyone with a 7 series has been having problems with:

https://www.netgear.com/support/#

For user out of warranty, contact Blanca_O and DarrenM and send them a PM and ask for the beta. 

 

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136503/highlight/true#M19435

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/2136521/highlight/true#M19444

 

 

Good Luck. 

LEPhil's avatar
LEPhil
Aspirant
Sep 06, 2021

Thanks.

 

Yes.  Setting up the app and installing the AX4200 system with the app proved impossible.  I was able to setup the system manually and then after numerous re-boots of the iPhone, I was able to get the app to catchup.  Someone with less network experience would have returned the product.