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Forum Discussion

shobuddy's avatar
shobuddy
Aspirant
Oct 21, 2020

Orbi app keeps disconnecting/reconnecting

I just purchased the RBK50 and have noticed the Android app keeps disconnecting/reconnecting when in use. Is this normal? Is it happening because its switching between the router and satellite?

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 23, 2020

    Hello shobuddy,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian