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Forum Discussion
Doug-48051
Sep 07, 2021Luminary
Orbi App Keeps stopping
Last week my Android Galaxy S7 updated my Orbi Wifi Application. The App launches and then crashes. It doesnt even get to past the Orbi splash screen on the phone. I have uninstalled and re-install ...
FURRYe38
Sep 07, 2021Guru - Experienced User
What Orbi model do you have? RBK###?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update using a wired PC and web browser to setup the RBR and not the orbi app?
Doug-48051
Sep 07, 2021Luminary
I have the WiFi 6 plus one SAT. I can access the settings through my browser but not through the phone app. The phone was working fine until my phone did a update of the Netgear Orbi phone app.
Requesting that I do a complete network setup and reconfig. seems odd since the only thing that cant connect is the phone app (after doing a phone app update)
- FURRYe38Sep 07, 2021Guru - Experienced User
RBK###?