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Forum Discussion
Orbi App Log-in/RBR10
I can't access my Orbi app on my Android phone. After verifying the internet connection, the next screen asks for the "adm" log-in. It doesn't recognize my password. I have rebooted the orbi router and uninstalled/reinstalled the Orbi app to no effect.
6 Replies
Hello GME2,
May you try logging in with the default credentials listed below.
Username: admin
Password: password
Christian
I've tried that multiple times to no positive effect.
Thank you.
Hi GME2,
May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Orbi app.
Christian
jerryjane:
I tried to use the app days after I submitted the problem and, to my surprise, it stopped asking me for adm log-in credentials. I have no idea why. I did nothing new and rec'd no useful response from Netgear/Orbi.
GME
Same exact problem here. Galaxy S9, latest Orbi app from Play store, RBR40 base system and two RBS50 satellites.
I know my admin password is correct because it works using a web browser. I can even update it successfully using a web browser. But the Orbi app rejects it every single time I try to log in. Tried un-installing, re-installing. Tried default password.
It has basically disabled the Orbi app for me, which is disappointing.
