Forum Discussion

Tutor

Nov 14, 2020

Orbi app Network Map shows unknown unconnected satellite "Orbi Satellite-1" at bottom (RBK853)

Hi folks, I've got the Orbi RBK853 wifi 6 mesh combination (router plus two satellites) and on the Orbi app the network map shows an unknown unconnected satellite called "Orbi Satellite-1" at bot...

Christian_R

NETGEAR Employee Retired

Nov 20, 2020

Hi Phil,

May you power cycle your Orbi units and reinstall the Orbi app.

Thanks,

Christian

PACMAN7

Tutor

Nov 21, 2020

Hello Christian_R. Thanks for repying.

Yes, I've tried that, and I'm still getting an extra icon in my network map. It also changes from being at the end of a dotted line, to a solid line. And can be my iPhone, my sons iPad, even my iMac computer - but always with a pink dot alongside. I've tried changing channels 1, 6 & 11 and also update the firmware on the router and both satellites.

PACMAN7
Tutor
Nov 21, 2020
@Christian_R
Here's another snapshot from previously.