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ZED_10's avatar
ZED_10
Aspirant
May 20, 2023

ORBI APP no more working with ONE UI 5.1

Hello, did anybody experienced the stop of the ORBI APP after the upgrade of Android 13 One UI 5.1? (I have a SAMSUNG ZipFold4); I tried to reinstall the app already but this is no more working at all...

3 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 20, 2023

    Please describe how the app is no longer working.

    There is already an open thread about Android app 2.26.0.2884 working only when connected locally.

    • ZED_10's avatar
      ZED_10
      Aspirant
      May 21, 2023
      The APP suddenly stopped working; I can no more open the same at all. The APP showed a message about a "bug": I've tried to cancel the cache already as well as uninstall the APP and install again, restarted the mobile... nothing. I can no more open the APP for the set-up. Routers are working 100% but the APP is down...
      • CrimpOn's avatar
        CrimpOn
        Guru
        May 21, 2023

        Is the phone connected to the Orbi WiFi? (not "remote"?)

         

        The mechanism to report a bug is to shake the phone.  (I sort of enjoy doing it.)  This then pops up options to attach an image or even take a video of the screen.  I have made a Bug Report of this error which is now happening with the Android app when the device is not connected directly to the Orbi WiFi.  i.e. Anywhere Access is no longer working.  The Orbi 'app' has a long history of bizarre failures which take weeks to resolve (until the next one).

         

        (I have no idea if the ZipFold4 can be "shaken".  Might be a bit awkward.)