NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Ozonshak's avatar
Ozonshak
Star
May 16, 2022

Orbi app not connecting and not finding router

Hello. Not sure when this started happening, but my Orbi RBR750 is no longer connecting to the app. Getting “unable to detect WiFi” error. Web page is not working either. I tried reinstalling the app,...
  • Ozonshak's avatar
    Ozonshak
    Star
    May 16, 2022

    FURRYe38 Thanks for the link.  I actually mentioned that link in my original post, so already aware.  However, that solution is a full factory reset.  Do you have any updates on a solution that doesn't require a reset?  I have a TON of settings I really don't want to setup all over again, including parental controls.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 16, 2022

      Get in contact with ChristineT and send her a PM with your RBRs serial number and email address you use for NG account info. 

      I believe there pushing a patch for users to avoid a reset. 

       

      No idea when she will respond. She's been busy lately. 

      IF and when you regain access, be sure to save off a back up configuration to file. Saves time IF a reset is needed. 

      Ozonshak wrote:

      FURRYe38 Thanks for the link.  I actually mentioned that link in my original post, so already aware.  However, that solution is a full factory reset.  Do you have any updates on a solution that doesn't require a reset?  I have a TON of settings I really don't want to setup all over again, including parental controls.