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Forum Discussion

DustinG's avatar
DustinG
Aspirant
Nov 10, 2020

Orbi App Not Connecting even on Wifi

I've been having this issue for quite some time now where I need to delete the Orbi App and reinstall it in order for me to get into the Orbi settings from the Orbi App, even though I'm on the same W...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 16, 2020

Hi DustinG, 

 

May you provide us with the model number of your router and current firmware version its on? I would also recommend updating to iOS 14.2 if you haven't done so already. 

 

Christian 

  • DustinG's avatar
    DustinG
    Aspirant
    Nov 17, 2020


    Product

    Orbi AC2200 Tri-band WiFi System(CBR40)

    Serial
    Number

    5AK1857RA04E0

    I believe the firmware version is 2.7.0.28?
    That is what it shows at teh bottom of the app when "Detecting Product" is on the screen

    Apple iOS software is 14.1 but I do not see an option to upgrade as it says "Your software is up to date"

    I reinstalled this app last week, worked fine for a week and now is having trouble connecting

     

    Thank you,
    Dustin

     

     

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 17, 2020

      Hi Dustin, 

       

      Thanks for the info. May you reinstall the Orbi app again and check to see what version installs and provide the version number to me. I would also recommend rebooting your phone to check for the iOS 14.2 update.


      Regards,

      Christian 

      • DustinG's avatar
        DustinG
        Aspirant
        Nov 17, 2020
        Tried that. No luck being able to sign into the app.