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Forum Discussion
Orbi app not connecting to the router with ios 14 upgrade (RBR750)
Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...
has anyone been able to get their orbi app to connect? since the latest apple update - i can't get my orbi app to open. my wifi is working but i have not been able to get the app to work to update the firmware? or see anything on the app. I have never been so frustrated with a product! have almost hated it since day one. Can't change the admin passord using the website they link to - won't open at all on three different browsers. my password on the the app works, gets to the screen that says it is trying to connect with my product and then says it can't connect. have rebooted the router, have tried to set up as new, nothing works! what is happening??? I do have wifi - but can't do any routine checkup on the system or firmware updates. anyone? Bueller? please help.
I just upgraded to iOS 14 on my iPhone 11 Pro Max. Just not able to connect to WiFi. Orbi is working well, WiFi is working well on all other devices except my iPhone. Tried most of the stuff recommended in various sites. No luck so far. Is there a firmware update required? Very frustrating.
I am having the same issue. I can connect via Anywhere Access, but the app believes I am not connected to the local WiFi network. I reinstalled the app and no changes. I pulled out my iPad, which had not been updated to iOS 14, installed the Orbi app and had no problem connecting. I guess my troubleshooting isolates the iOS upgrade as the problem so it sounds like we're waiting for an update to the app to resolve. I will try opening a ticket with Netgear support. Maybe if enough people do it, we can expedite a fix.
About opening a ticket with Support. Strike that, because I'm not paying for support beyond 90 days. They basically leave you to the "Community" for a solution. Very frustrating since they're the only ones that can fix this. We'll have to wait for an update to the app.