NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi app not connecting to the router with ios 14 upgrade (RBR750)
Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...
I am having the same issue. I can connect via Anywhere Access, but the app believes I am not connected to the local WiFi network. I reinstalled the app and no changes. I pulled out my iPad, which had not been updated to iOS 14, installed the Orbi app and had no problem connecting. I guess my troubleshooting isolates the iOS upgrade as the problem so it sounds like we're waiting for an update to the app to resolve. I will try opening a ticket with Netgear support. Maybe if enough people do it, we can expedite a fix.
About opening a ticket with Support. Strike that, because I'm not paying for support beyond 90 days. They basically leave you to the "Community" for a solution. Very frustrating since they're the only ones that can fix this. We'll have to wait for an update to the app.