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Forum Discussion
Orbi app not connecting to the router with ios 14 upgrade (RBR750)
Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product. My wifi6 system works well and I am able to access the internet. Just app is not connect...
I am experiencing the same issue as others have mentioned. I have even tried accessing from an Android phone and cannot login now. I can connect to the roouter to obtain internet access but th App is completely useless now. I can no longer manage my Orbi Router. Tried a number of suggestions posted here and nothing seems to work.
Sorry you also experienced this. The solution I found was posted from other users here. I had to do two things:
1. Delete the Nighthawk Netgear app from my iPhone so that only the Orbi Netgear app remains.
2. When the Orbi app asks you to TRUST your device, say "NO" to continue to facial recognition prompt. Say yes to use facial recognition.
Not sure what error, if any, you're getting, but the above is what worked for me.
- I unplugged my router, plugged back in, deleted nighthawk app and tried the Orbi app again. Worked flawlessly. Thank you!!!
- My model is RBR840*
None of my phones will connect to Orbi app. I am connected to my Orbi network and when it tried to discover the router it no longer finds it. I have tried deleting the Orbi app and reinstalling. I have two factor enabled and every time no luck. Even tried from my iPad and after activating my two iPhones I now get the message that I must remove a verification method. It tries to discover but never connects and asks to try again. Had connect anywhere enabled and removed it and that no longer works. It is completely useless to manage any devices at this point without being able to access the router. Next attempt will be a complete reset of the router if there are no other suggestions that work.
Thank you, I had reinstalled the app several times without success. Uninstalling the Nighthawk app allowed the Orbi app to immediately find and connect to my router again.
Hello Orbi AX Users,
If your still experiencing issues with your Orbi app connecting to your router. May you send me a private message with the following info.
Orbi Model:
Orbi Firmware Version:
Serial Number:
Orbi App Version: (please also specify if you're on iOS or Android)
iOS Software Version: (if applicable)
And please let me know if you have the Nighthawk app installed on the same mobile device and if deleting the Nighthawk app helps.
Thank you,
Christian
- Hello,
My app no longer connects. It keeps saying can’t detect product. Internet works fine. Just can’t control anything via the app. Rbr750.
Serial number 6AF50B7KA79A6.
Used to work just fine. Any help would be appreciated. I’m using iPhone X but also tried an iPad without success.
Hello Orbi App users,
We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device.
Regards,
Christian
Hi Christian
I have updated Orbi firmware to 2.6.1.40 as not in US region but its the latest and also updated my IOS to 14.2 but alas I still have same issue. Had a call from Netgear technician yesterday and it was he that notified me about new Firmware and we updated. He saw the problem first hand after the update and he is taking it back to experts in Netgear.
Regards
UncleBrett THANK YOU!
All I had to do was delete the Nighthawk app left over from my Nighthawk router. I kept the router and app as backup for the Orbi. Deleting it made the app detect the network again.
THANK YOU!
- Deleting Nighthawk app solved the problem!
Thanks!
