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Forum Discussion

prabakarm's avatar
prabakarm
Tutor
Sep 20, 2020

Orbi app not connecting to the router with ios 14 upgrade (RBR750)

Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product.  My wifi6 system works well and I am able to access the internet.  Just app is not connect...
belsbury's avatar
belsbury
Initiate
Nov 02, 2020

Thank you, I had reinstalled the app several times without success. Uninstalling the Nighthawk app allowed the Orbi app to immediately find and connect to my router again. 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 11, 2020

Hello Orbi App users,

 

We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device. 

 

Regards,

Christian

  • Papasmurph's avatar
    Papasmurph
    Aspirant
    Nov 11, 2020

    Hi Christian

     

    I have updated Orbi firmware to 2.6.1.40 as not in US region but its the latest and also updated my IOS to 14.2 but alas I still have same issue. Had a call from Netgear technician yesterday and it was he that notified me about new Firmware and we updated. He saw the problem first hand after the update and he is taking it back to experts in Netgear.

     

    Regards

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 11, 2020

      Hi Papasmurph, 

       

      Thanks for getting back with an update. Please continue to work with our support team regarding the issue. In the meantime, may you tell me the current Orbi app version you have installed. We released a new iOS version yesterday. 

       

      Christian 

  • chipmunkchan's avatar
    chipmunkchan
    Aspirant
    Nov 11, 2020
    Christian_R wrote:

    Hello Orbi App users,

     

    We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device. 

     

    Regards,

    Christian

    I just updated the app to 2.7.0.28, and still receiving the same error message.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 11, 2020

      chipmunkchan - May you provide the following info for us. 

       

      Orbi Model:

      Orbi Firmware Version: 

      iOS 14.2 installed: (yes/no)

      Local Network Access enabled: (yes/no)

      Do you have the Nighthawk app installed on your iOS device: (yes/no)

       

      Thanks,

      Christian 

      • chipmunkchan's avatar
        chipmunkchan
        Aspirant
        Nov 12, 2020

        Orbi Model: RBR50

        Orbi Firmware Version: 2.7.1.60

        iOS 14.2 installed: (yes/no) Yes

        Local Network Access enabled: (yes/no) Yes

        Do you have the Nighthawk app installed on your iOS device: (yes/no) No

    • glenfaj26's avatar
      glenfaj26
      Guide
      Nov 14, 2020
      The Netgear Support website posted a firmware update RBR50 version 2.7.1.60 for US Region only. I tried following the links, unzipped the files. However, i keep getting the message “The disc image file is corrupted.”

      Please assist.
  • prabakarm's avatar
    prabakarm
    Tutor
    Nov 24, 2020

    Hi Christian_R 

     

    I started to get the "Issues connecting with the network" problem again on the app.  I tried to reinstall the app.  Model and other details below.  Is there a resolution to the problem?

     

    Orbi Model: RBR750

    Orbi Firmware Version: 2.7.0.28

    iOS 14.2 installed: (yes/no) Yes, version 14.2.1

    Local Network Access enabled: (yes/no) Yes

    Do you have the Nighthawk app installed on your iOS device: (yes/no) No

     

    Thanks,

    Prabakar.