NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

prabakarm's avatar
prabakarm
Tutor
Sep 20, 2020

Orbi app not connecting to the router with ios 14 upgrade (RBR750)

Hi, I just upgraded by iphone to ios14 and now my orbi app is not able to connect to the router or product.  My wifi6 system works well and I am able to access the internet.  Just app is not connect...
chipmunkchan's avatar
chipmunkchan
Aspirant
Nov 11, 2020
Christian_R wrote:

Hello Orbi App users,

 

We released iOS Orbi app v2.7.0.28 recently. We recommend updating to the latest app version along with updating to iOS 14.2 if the update is available for your iOS device. 

 

Regards,

Christian

I just updated the app to 2.7.0.28, and still receiving the same error message.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 11, 2020

chipmunkchan - May you provide the following info for us. 

 

Orbi Model:

Orbi Firmware Version: 

iOS 14.2 installed: (yes/no)

Local Network Access enabled: (yes/no)

Do you have the Nighthawk app installed on your iOS device: (yes/no)

 

Thanks,

Christian 

  • chipmunkchan's avatar
    chipmunkchan
    Aspirant
    Nov 12, 2020

    Orbi Model: RBR50

    Orbi Firmware Version: 2.7.1.60

    iOS 14.2 installed: (yes/no) Yes

    Local Network Access enabled: (yes/no) Yes

    Do you have the Nighthawk app installed on your iOS device: (yes/no) No

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 12, 2020

      Hello chipmunkchan, 

       

      Thanks for providing the requested info. May you reinstall the Orbi app and reboot your iOS device and check to see if your issue persists. 

       

      Thanks,

      Christian