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Forum Discussion

Iamloeky's avatar
Iamloeky
Aspirant
Jun 30, 2021

Orbi app not connecting to WiFi after install

iOS app has been removed and reinstalled. App doesn’t find WiFi nor the device after successful installation of new router and satellites. Have used with previous system without issue. WiFi i...
Iamloeky's avatar
Iamloeky
Aspirant
Jun 30, 2021
Attached behavior when trying to connect. Again, WiFi is connected and working via devices in parallel without issues.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 06, 2021

    Hello Iamloeky,

     

    May you provide the current app version you have installed and the current firmware version on the router.

     

    Thanks,

    Christian 

    • Iamloeky's avatar
      Iamloeky
      Aspirant
      Jul 07, 2021

      Christian_R :

      App version: 2.10.016

      Firmware: 3.2.18.1

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 07, 2021

        Hi Iamloeky,

         

        May you reinstall the Orbi app as we recently released v2.10.5.17 for iOS. 

         

        Christian