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Forum Discussion

Iamloeky's avatar
Iamloeky
Aspirant
Jun 30, 2021

Orbi app not connecting to WiFi after install

iOS app has been removed and reinstalled. App doesn’t find WiFi nor the device after successful installation of new router and satellites. Have used with previous system without issue. WiFi i...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 06, 2021

Hello Iamloeky,

 

May you provide the current app version you have installed and the current firmware version on the router.

 

Thanks,

Christian 

Iamloeky's avatar
Iamloeky
Aspirant
Jul 07, 2021

Christian_R :

App version: 2.10.016

Firmware: 3.2.18.1

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 07, 2021

    Hi Iamloeky,

     

    May you reinstall the Orbi app as we recently released v2.10.5.17 for iOS. 

     

    Christian 

    • edazed's avatar
      edazed
      Aspirant
      Jul 14, 2021

      I am having this EXACT same problem.  I purchased my Orbi and satellites on 7/7/21 and downloaded the app on 7/9/21.  Now you are saying we should download the app again?  My app IS 2.10.5.17.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 15, 2021

        What Firmware version is currently loaded?

        Try removing the app then re-installing the app...

        Try installing the app on a different device...

        edazed wrote:

        I am having this EXACT same problem.  I purchased my Orbi and satellites on 7/7/21 and downloaded the app on 7/9/21.  Now you are saying we should download the app again?  My app IS 2.10.5.17.