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Forum Discussion
rickv028
Jul 05, 2020Guide
Orbi App not detecting RBK 753s
The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed? thanks
FURRYe38
Jul 12, 2020Guru - Experienced User
What mode is the RBR running in? Router or AP mode?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last update?
- rickv028Jul 12, 2020Guide
I own my own modem (C7100V) in modem mode and Orbi is in AP mode. I never had an issue with RBK53s my recent upgrade to RBK753s has been having issues. Yes I did do x4 reinstalls and no success.
- FURRYe38Jul 13, 2020Guru - Experienced User
Well if the modem is in modem mode and your Orbi is in AP mode, then is will not work right.
IF the modem IS in modem only mode, then the Orbi needs to be in router mode.
IF the modem is in Router mode, then the Orbi should be in AP mode.
- rickv028Jul 14, 2020GuideNot necessarily, if I turn off all channels on my modem\router not broadcasting any wireless connections, then I set my Orbi in AP mode i should see the Orbi through the app which was working until I upgraded.