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Forum Discussion

rickv028's avatar
rickv028
Guide
Jul 05, 2020

Orbi App not detecting RBK 753s

The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed?   thanks 
thedak's avatar
thedak
Apprentice
Jul 18, 2020
I got an update to Android App 2.5.5.1124 earlier today and so far so good. Hopefully it will stay that way.
thedak's avatar
thedak
Apprentice
Jul 19, 2020

Well, that was pre-mature.  Upgrade to APP V2.5.5.1124 yesterday, and after waiting overnight the wireless access is fine but the APP no longers finds the RBR850.  I had a RBR850 reboot yesterday - guess that's why it worked for a while.

 

The error screen I get is exactly what FURRYe38  posted above

 

Bummer, Netgear - please help

 

Thanks

 

  • thedak's avatar
    thedak
    Apprentice
    Jul 21, 2020

    Okay, think we have made some progress.

     

    Installed 2.5.5.1124, rebooted router, so far good for 2.5 days

     

    Thanks all!

  • rickv028's avatar
    rickv028
    Guide
    Jul 23, 2020
    It’s still not working for me on Apple devices latest App versions. Netgear please fix!
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 23, 2020

    I check mine today and could not connect. I just rebooted the RBR850 and i can now connect using the Orbi app. Will check this again later today or tomorrow, 

  • Wiltronics's avatar
    Wiltronics
    Aspirant
    Jul 31, 2020

    Afer RBR750 reboot issue returns quickly.

  • Chillbill90's avatar
    Chillbill90
    Aspirant
    Aug 06, 2020

    I have the exact same issue with an Orbi RBR850. I submitted a Support Case and it was a complete waste of time. The Support representative is just responding with an unhelpful script -- reset the router to factory mode, reset the Orbi to factory mode, try again, etc., etc. We have all tried all those steps already and the problem persists across different models of the Orbi. So, it is either an app problem or there are common elements of the Orbi hardware architecture and firmrware causing the problem. Either way, Netgear should acknowledge that it is a bug and set about fixing it.