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Forum Discussion

rickv028's avatar
rickv028
Guide
Jul 05, 2020

Orbi App not detecting RBK 753s

The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed?   thanks 
rickv028's avatar
rickv028
Guide
Jul 23, 2020
It’s still not working for me on Apple devices latest App versions. Netgear please fix!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 23, 2020

I check mine today and could not connect. I just rebooted the RBR850 and i can now connect using the Orbi app. Will check this again later today or tomorrow, 

  • Wiltronics's avatar
    Wiltronics
    Aspirant
    Jul 31, 2020

    Afer RBR750 reboot issue returns quickly.

  • Chillbill90's avatar
    Chillbill90
    Aspirant
    Aug 06, 2020

    I have the exact same issue with an Orbi RBR850. I submitted a Support Case and it was a complete waste of time. The Support representative is just responding with an unhelpful script -- reset the router to factory mode, reset the Orbi to factory mode, try again, etc., etc. We have all tried all those steps already and the problem persists across different models of the Orbi. So, it is either an app problem or there are common elements of the Orbi hardware architecture and firmrware causing the problem. Either way, Netgear should acknowledge that it is a bug and set about fixing it.