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Forum Discussion
Orbi App not detecting RBK 753s
The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed? thanks
Yes, definitely a bug. I have the exact same situation.
I swapped out my RBK53 for the RBK753s on 8/3/2020 and immediately lost the ability to connect and mange via the iOS app so this appears to be a bug with this specific app/hardware combination. My config ifor both the old and new hardware versions is AP mode with the latest downloaded and manually applied firmware (each satellite followed by router with hardware resets after applying) and I'm running the latest iOS build of the Orbi app.
Support recommends to apply the Hot Fix on both Router and Satellite, Support claims it fixes the issue. Not able to test until late friday due to working from home and possible impact after applying the fix.
- I can confirm, at least in AP mode, that the latest hotfix firmware 3.2.15.32 does not fix the issue. I’m running the latest iOS app version 2.6.0.12