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Forum Discussion
Orbi App not detecting RBK 753s
The app is not detecting the router locally but if I use remote management option I can see the router and satellites. Is this a bug that needs to be fixed? thanks
I have had this problem for the past few RBR850 FW Updates, current 3.2.16.22. It goes away after a Power Cycle for a couple of days. But once locked out there is no getting in via the Orbi App, Anywhere Access (since the device is showing "Disabled") or by IPA using an HTTP Browser or Telnet. All the while, the RBR and RBSs work just fine. You wouldn't know that there is a problem unless you need to get into the UI.
I have yet to see the ability to get in come back on it's own. It has to be a Power Cycle. Although access to the RBSs on any level is not a problem.
I am also seeing the Orbi App "crash" back to the "Detect Device" a lot and in doing Live signal testing and the app crashing, it looks as though the RBR is dropping WiFi signal enough to affect the Orbi App. And the graphs of the signal are strange. There will be a drop and when it comes back the signal is pretty stable. Then other times the signal is all over. The drops are momentary, but enough to cause the App to reset. It's not presenting any LAN issues.
Recently I discovered something curious about the Orbi App Crashing/Resetting. I ran a Real-Time Analyzer at the same time and there are definite drops and stability issues with the WiFi when the app resets. I have pics.