Orbi App Not Operational

I've updated my password SEVERAL times (why can't my pw be ANYTHING I've used in the past? How many pws do you think I have?!) but I cannot log into the Orbi App: "An Error has occured; please try again". This has been about a month of me trying to sign in via Facebook, via email and password, email with a changed password, etc. Today (5/6/2019) I downloaded the Nighthawk app (I don't have one, but I wanted to test my email and password). HOLY CRAP GUESS WHAT?! I signed in without a single problem. Tried the same password and email on the orbi app and I still have an error. Anyone know why I can't use the Orbi app any more?

Shrymp