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Orbi app not showing all connected devices
After upgrading the firmware on my orbi 753 router, the orbi app no longer shows all of the connected devices. Also, it shows all devices connected to the main router and none to the satellites, even ...
Just wanted to folllow up on this since I figured out over the weekend. I was messing around with Circle on the RBR50 and was having issues with filtering some devices. I assumed it was because the device I was trying to filter wasn't showing as "connected". I upgraded the RBR50 to use NETGEAR Smart Parental Control. This showed me the list of connected devices which was wrong. However the app was now showing me a list of every device ever connected to my network as "Offline Devices" which included devices I was trying to filter. I went ahead and manually deleted all 131 offline devices and then my devices started showing as connected.
I'm guessing devices are getting stuck in offline mode and stop appearing as connected. This is why completely reseting the orbi fixes this issue as it purges this list.
As far as I can tell this list of "offline devices" doesn't appear in the web interfaces but you can get access to this list of devices through the app if you attempt to enable NETGEAR Smart Parental Control. I also saw the list of offline devices in the circle app but there was no way to delete them there.
Hope this helps.
How the Orbi "app" displays (or fails to display) connected devices is a frequent subject of posts on the forum. There seem to be only three choices:
- "Live with it" and hope that someday a future firmware release will solve things. I enjoy looking at "what's connected?", but honestly it is not all that critical unless there is a problem that I need to address.
- Do a Factory Reset and configure the router again. Depending on how much has been done to customize the system, this can be quite tedious and most people consider it "the last resort".
- Download the previous firmware from the Netgear support site and manually install it on the router. This could take less time.
(and, perhaps, then do the Factory Reset and configuration on the older firmware if older firmware did not "fix it". And, there's that time again.)
Does the Orbi web interface "Attached Devices" display devices correctly?
So sad to pay this kind of monay and get a sub par product. I need to see my attached devices. Some times it shows all some times it shows non and some times it show some. I would not recomand Orbi to anyone running their own home security systems.
- I have an OrbI RBR750 and today it shows all the items in my network 61 but it doesn’t show all of them as connected. And when I login to the router 192.168.1 it shows the same thing only 29 of the 61 devices as connected and yet ALL of these devices are connected to the router and satellite. Restring the device is NOT an options as I’ve named all of these devices and will have to that all over again. This is not a cheap unit so I have no idea why this is happening. Netgears answer is to perform a factory reset. I told them they need to save the names of my devices in the cloud so they just reappear as they were after the reset. This is CRAP!!!!
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
kurtswartz wrote:
I have an OrbI RBR750 and today it shows all the items in my network 61 but it doesn’t show all of them as connected. And when I login to the router 192.168.1 it shows the same thing only 29 of the 61 devices as connected and yet ALL of these devices are connected to the router and satellite. Restring the device is NOT an options as I’ve named all of these devices and will have to that all over again. This is not a cheap unit so I have no idea why this is happening. Netgears answer is to perform a factory reset. I told them they need to save the names of my devices in the cloud so they just reappear as they were after the reset. This is CRAP!!!!I manually upgraded my orbi and satellites to V4.6.7.5_2.1.7 and im still not seeing all devices on my network, and also not seeing them appear as their hostnames. Im also seeing devices who's Mac addresses I cant account for, but with duplicate names of other devices. I know its not a shadow IT issue because they persist even after changing the WPA keys
