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Orbi app not showing all connected devices
After upgrading the firmware on my orbi 753 router, the orbi app no longer shows all of the connected devices. Also, it shows all devices connected to the main router and none to the satellites, even ...
Just wanted to folllow up on this since I figured out over the weekend. I was messing around with Circle on the RBR50 and was having issues with filtering some devices. I assumed it was because the device I was trying to filter wasn't showing as "connected". I upgraded the RBR50 to use NETGEAR Smart Parental Control. This showed me the list of connected devices which was wrong. However the app was now showing me a list of every device ever connected to my network as "Offline Devices" which included devices I was trying to filter. I went ahead and manually deleted all 131 offline devices and then my devices started showing as connected.
I'm guessing devices are getting stuck in offline mode and stop appearing as connected. This is why completely reseting the orbi fixes this issue as it purges this list.
As far as I can tell this list of "offline devices" doesn't appear in the web interfaces but you can get access to this list of devices through the app if you attempt to enable NETGEAR Smart Parental Control. I also saw the list of offline devices in the circle app but there was no way to delete them there.
Hope this helps.
I'm having the same problem. just suddenly stopped showing all connected devices one day on both the pc web portal and the ios app. it says 3 satellites (but can't see any info on them) and no connected devices. i called but am just 30 days past my original service. now they want to charge me to help troubleshoot their software bug. it seems like a company could incentivize developers to create bugs as they would profit more from the charges to help people trouble shoot it. tried reinstalling app and resyncing. trying to avoid a hard reboot reinstall..
firmware V4.6.5.14_2.0.54. rbr 750
I just installed my Router and 1 Satellite on 12/29/21 and I am experiencing the same problem. Firmware is updated on both devices. It's very frustrating to see the age of these posts on this topic and it's still an outstanding issue. I'll try factory reset as one person suggested.
- I didn’t have to factory reset. Once I got the firmware the same on my satellites and router (which I had to manually do from the net gear site) I just rebooted the router from the web interface Once all restarted it started working fine.
These days and ages, it is disappointed for both the Orbi App and the Web UI for not being able to display all connected devices on scrollable pages. I wish this will be added feature for future firmware.
cranium2k wrote:
These days and ages, it is disappointed for both the Orbi App and the Web UI for not being able to display all connected devices on scrollable pages. I wish this will be added feature for future firmware.
Please explain. My RBR50 Orbi shows Attached Devices ( 3 satellites and 38 devices) on one scrollable web page. The Android Orbi 'app' shows all 38 devices in one scrollable page. The page separates the 38 devices into 5G, 2.4G, and wired devices.
Is the issue "all" or "scrollable"?
What model Orbi do you have?
What mobile devices are you using with orbi app?
PattiArt wrote:
I just installed my Router and 1 Satellite on 12/29/21 and I am experiencing the same problem. Firmware is updated on both devices. It's very frustrating to see the age of these posts on this topic and it's still an outstanding issue. I'll try factory reset as one person suggested.
