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Orbi app not showing all connected devices
After upgrading the firmware on my orbi 753 router, the orbi app no longer shows all of the connected devices. Also, it shows all devices connected to the main router and none to the satellites, even ...
Just wanted to folllow up on this since I figured out over the weekend. I was messing around with Circle on the RBR50 and was having issues with filtering some devices. I assumed it was because the device I was trying to filter wasn't showing as "connected". I upgraded the RBR50 to use NETGEAR Smart Parental Control. This showed me the list of connected devices which was wrong. However the app was now showing me a list of every device ever connected to my network as "Offline Devices" which included devices I was trying to filter. I went ahead and manually deleted all 131 offline devices and then my devices started showing as connected.
I'm guessing devices are getting stuck in offline mode and stop appearing as connected. This is why completely reseting the orbi fixes this issue as it purges this list.
As far as I can tell this list of "offline devices" doesn't appear in the web interfaces but you can get access to this list of devices through the app if you attempt to enable NETGEAR Smart Parental Control. I also saw the list of offline devices in the circle app but there was no way to delete them there.
Hope this helps.
Same problem on the RBR20. Main router and satellites on 2.7.3.22. Some devices will show on the attached devices, others won't - it's almost random which ones will be "picked up".
I'm a heavy user of the block/allow feature to remote control the devices that can receive internet, so this is an essential feature for me. Going to the router admin web page still allows me to block/unblock them even though they show as "not connected", and the setting works. But the phone app only allows me to manage connected devices so it's VERY annoying for something that cost hundreds of dollars.
Rebooting the router will change the list of devices that appear connected, so sometimes I have to keep rebooting it until I see the devices I manage the most.
Netgear, we paid you our hard earned dollars for a working device. Please fix this, it's a shame that you'd allow this problem to exist for so long.
Same problem ron RBR50/RBS50 running V2.7.3.22. Devices have obtained an IP and are active on the network, but not listed in attached devices.
To connect and IoT device I had to do a ping sweep, power up, sweep again, find leased IP, and then config. This should have been no harder than going to attached devices.
And if Orbi was thinking even a little, the IP addresses in attached devices (web version) would be clickable links so you could go direct to device admin instead of copy/paste.
Hi Guys,
Just dropping in to agree that this is not really acceptable. It's a minimum requiredment for system securtiy to be able to see whats connected to the router. Please fix this as it's very frustrating.
Model RBR20
Kind regards
Flatstrap
IF you have factory reset the router and setup from scratch and un-installed and re-installed the app and the problem continues, theres nothing more the forum can help with. Something to contact NG support about if your having problems with Orbi app: https://my.netgear.com/support/contact.aspx
Thank you.
Performing a factory reset is an absolutely horrendous suggestion. So we should lose all of our configuration work to fix this? How can anyone keep saying that in 2022? We are not in the Windows 95 days anymore.
Anyway - I fixed the problem by changing the names of all my attached devices. Given how consistent this problem was, I probably hit on the root cause for this issue.
Looking back on my records, I realized that the problem started happening when I began naming my devices with long names AND spaces. I renamed all my devices to use no more than 12 uppercase characters and NO SPACES. So my device names now look like MYPHONE or MAIN-ROKU.
This is far from ideal but the problem completely went away after all the name changes and a router reboot. I hope this helps some other people here - and I hope that, if confirmed, Netgear produces a permanent firmware fix.
You can make backup configurations of the Orbi system for safe keeping and if a factory reset is needed:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Factory resets are a valid and some times necessary troubleshooting step.
danielrpa wrote:
Performing a factory reset is an absolutely horrendous suggestion. So we should lose all of our configuration work to fix this? How can anyone keep saying that in 2022? We are not in the Windows 95 days anymore.
Anyway - I fixed the problem by changing the names of all my attached devices. Given how consistent this problem was, I probably hit on the root cause for this issue.
Looking back on my records, I realized that the problem started happening when I began naming my devices with long names AND spaces. I renamed all my devices to use no more than 12 uppercase characters and NO SPACES. So my device names now look like MYPHONE or MAIN-ROKU.
This is far from ideal but the problem completely went away after all the name changes and a router reboot. I hope this helps some other people here - and I hope that, if confirmed, Netgear produces a permanent firmware fix.
