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Forum Discussion
Kimreichelt1
Apr 13, 2021Tutor
Orbi app not showing all connected devices
After upgrading the firmware on my orbi 753 router, the orbi app no longer shows all of the connected devices. Also, it shows all devices connected to the main router and none to the satellites, even ...
- Jul 04, 2022
Just wanted to folllow up on this since I figured out over the weekend. I was messing around with Circle on the RBR50 and was having issues with filtering some devices. I assumed it was because the device I was trying to filter wasn't showing as "connected". I upgraded the RBR50 to use NETGEAR Smart Parental Control. This showed me the list of connected devices which was wrong. However the app was now showing me a list of every device ever connected to my network as "Offline Devices" which included devices I was trying to filter. I went ahead and manually deleted all 131 offline devices and then my devices started showing as connected.
I'm guessing devices are getting stuck in offline mode and stop appearing as connected. This is why completely reseting the orbi fixes this issue as it purges this list.
As far as I can tell this list of "offline devices" doesn't appear in the web interfaces but you can get access to this list of devices through the app if you attempt to enable NETGEAR Smart Parental Control. I also saw the list of offline devices in the circle app but there was no way to delete them there.
Hope this helps.
OrbiPhilip
Jan 31, 2022Luminary
Same problem ron RBR50/RBS50 running V2.7.3.22. Devices have obtained an IP and are active on the network, but not listed in attached devices.
To connect and IoT device I had to do a ping sweep, power up, sweep again, find leased IP, and then config. This should have been no harder than going to attached devices.
And if Orbi was thinking even a little, the IP addresses in attached devices (web version) would be clickable links so you could go direct to device admin instead of copy/paste.
Flatstrap
Feb 08, 2022Initiate
Hi Guys,
Just dropping in to agree that this is not really acceptable. It's a minimum requiredment for system securtiy to be able to see whats connected to the router. Please fix this as it's very frustrating.
Model RBR20
Kind regards
Flatstrap