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Orbi app not showing all connected devices
After upgrading the firmware on my orbi 753 router, the orbi app no longer shows all of the connected devices. Also, it shows all devices connected to the main router and none to the satellites, even ...
Just wanted to folllow up on this since I figured out over the weekend. I was messing around with Circle on the RBR50 and was having issues with filtering some devices. I assumed it was because the device I was trying to filter wasn't showing as "connected". I upgraded the RBR50 to use NETGEAR Smart Parental Control. This showed me the list of connected devices which was wrong. However the app was now showing me a list of every device ever connected to my network as "Offline Devices" which included devices I was trying to filter. I went ahead and manually deleted all 131 offline devices and then my devices started showing as connected.
I'm guessing devices are getting stuck in offline mode and stop appearing as connected. This is why completely reseting the orbi fixes this issue as it purges this list.
As far as I can tell this list of "offline devices" doesn't appear in the web interfaces but you can get access to this list of devices through the app if you attempt to enable NETGEAR Smart Parental Control. I also saw the list of offline devices in the circle app but there was no way to delete them there.
Hope this helps.
Well I guess that answers my question on whether I'm going to upgrade to a new Orbi or choose a competitors product. If Netgear's answer to all devices not showing as connected is "LIVE WITH IT" then I'm not going to give them any more of my money. I can't imagine any network engineer finding this acceptable. When a device isn't working properly it's extremely important to be able to see if it's even connecting to the network! Yet at least a dozen of my devices are NOT showing up and one device keeps showing up that DOES NOT EXIST. Really Netgear? This is unacceptable behavior.
- I agree. If this issue is not rectified I will need to find a solution and it will not be NETGEAR. I have tried the solution posted above, relabeling all devices to less than 12 characters with no spaces and performing a reset, it didn't work for me. It's unacceptable that there are devices connected to the network that do not show up in the tables.