Orbi app not showing connected devices

Question

Just bought and installed the RBK753 (Router + 2nr satellites). During installation the firmware updated to v 3.2.16.22_1.4.9

Easy to install and all seems to be working well, except that the Orbi app only shows at most 2 or 3 of the dozen or so connected devices. Often it doesn't even show the connected device I am using the app from. Sometimes it shows no devices connected at all.

I have seen other posts on this that suggest the issue has been resolved, but clearly it hasn't.

Can anyone help please.

Christian_R · Answer

Hello nmprice001,

&nbsp;

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.&nbsp;

&nbsp;

https://www.netgear.com/support/contact.aspx

&nbsp;

Christian&nbsp;

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Orbi app not showing connected devices

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