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Forum Discussion
Orbi App Not Working Properly
The orbi app does not seem to be showing devices connected to the satelite units. When I click on the network map and select one of my satelites, it shows no devices connected. When I go into the r...
Since updating my firmware to v2.5.1.8, my orbi phone app no longer shows devices connected to router or satellites on network map. Does anyone else have thos problem?
- Even with the latest update the ORBI app 2.4.21.5 IOS still doesn’t show any connections with RBR50 v2.5.1.8
Hello Ukgrauel & caremd99,
May you try performing a factory reset on the Orbi units and let me know if your issue persists.
Thanks,
Christian
- Factory reset as requested. No change.
Hello caremd99,
Thanks for taking the time to perform a reset on your units. I'd like for our Support Team to look into this further. If you'd like to be contacted, please send me a private message with your contact info and serial number.Thanks,
Christian
Hey. I have the same problem and in my situation, I narrowed it down to one device, my Denon AVR-X4500H. When that device is not connected to the network, all devices show up in the device list of both the router and the satellite, but as soon as the Denon joins the group, everything freaks out and all devices disappear from the router and satellite and in the Device Manager screen, the devices are no longer sorted by the band that they are connected to but simply by WIRED or WIRELESS. I had the RBK53 kit before i got the RBK852 and it did not behave in this manner at all. I don't believe this is an app issue.
- Just to close the loop the Support Team did help me out. I am running a beta version of firmware and now the app shows everything properly.
- I have this same issue and since I updated the firmware I have nothing but issues with a brand new system less than a month old. Worked great before this recent update.
