NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

lass's avatar
lass
Follower
Oct 14, 2019

Orbi App Not Working Properly

The orbi app does not seem to be showing devices connected to the satelite units.  When I click on the network map and select one of my satelites, it shows no devices connected.  When I go into the r...
Ukgrauel's avatar
Ukgrauel
Initiate
Mar 06, 2020
Since updating my firmware to v2.5.1.8, my orbi phone app no longer shows devices connected to router or satellites on network map. Does anyone else have thos problem?
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 09, 2020

Hello Ukgrauel & caremd99, 

 

May you try performing a factory reset on the Orbi units and let me know if your issue persists. 

 

Thanks,

Christian 

  • caremd99's avatar
    caremd99
    Aspirant
    Mar 09, 2020
    Factory reset as requested. No change.
  • caremd99's avatar
    caremd99
    Aspirant
    Mar 09, 2020
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 09, 2020

      Hello caremd99, 


      Thanks for taking the time to perform a reset on your units. I'd like for our Support Team to look into this further. If you'd like to be contacted, please send me a private message with your contact info and serial number. 

       

      Thanks,

      Christian