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Forum Discussion

lass's avatar
lass
Follower
Oct 14, 2019

Orbi App Not Working Properly

The orbi app does not seem to be showing devices connected to the satelite units.  When I click on the network map and select one of my satelites, it shows no devices connected.  When I go into the r...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 09, 2020

Hello Ukgrauel & caremd99, 

 

May you try performing a factory reset on the Orbi units and let me know if your issue persists. 

 

Thanks,

Christian 

caremd99's avatar
caremd99
Aspirant
Mar 09, 2020
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 09, 2020

    Hello caremd99, 


    Thanks for taking the time to perform a reset on your units. I'd like for our Support Team to look into this further. If you'd like to be contacted, please send me a private message with your contact info and serial number. 

     

    Thanks,

    Christian