Forum Discussion

Aspirant

Jan 17, 2021

Orbi App offers 1 verif method - email addy that I no longer have access to... can't login.

Just as the title states - my Orbi App logs me out from time to time (after ios/app updates perhaps?) I subsequently re-enter my credentials and am then prompted to verify. Only one verification meth...

wolfgirl1000

Aspirant

Nov 30, 2023

I am having the same problem. I cannot log into the app because I cannot get past the verification method as it is an old email address. My account profile has the correct (newer) email address.

michaelkenward

Guru - Experienced User

Nov 30, 2023

wolfgirl1000 wrote:

My account profile has the correct (newer) email address.

Which account? MyNetgear? This place?

They are not necessarily related to the email address you used for things like anywhere access.

For registration issues, try this:

NETGEAR Product Registration FAQ | Answer | NETGEAR Support