orbi app reinstallation

ken_pa
Aspirant
Nov 24, 2020
Hi Christian,

Thanks for your reply!
Yes, I still have the problem. I could not link my existing Orbi network to the app after I reinstalled the app on my iPhone. It simply does not have an option to link. Instead it force me to reinstall the system starting with resetting cable modem, where I stopped going further as I did not want to reinstall the system from scratch as the system is working fine and I can adminiter it through my PC. However, it would be handy to have Orbi app working on my iPhon.
The version of Orbi app is 2.7.0

Thanks,
Ken
- Christian_R
  NETGEAR Employee Retired
  Nov 25, 2020
  Hi Ken,
  
  May you send me a private message with your email address and serial number of the the Orbi router.
  
  Thanks,
  
  Christian
  - Guy-named-Eric
    Aspirant
    Mar 20, 2021
    Hello,
    I have an ORBI 750 router with 2 ORBI satellite routers. I’ve had problems on multiple occasions with the ORBI app unable to find internet after reinstalling on my iPhone 11 promax and iPad Pro 12.9 latest model and had to setup system as new. Major pain for $500 spent. Did anyone ever figure out how to re-sign into app without setting up as new?
- William_Mo
  Tutor
  Jul 20, 2021
  Hi Ken_Pa,
  
  I have the same problem to connect to the existing Orbi network afer reinstalling the Orbi app, which required to reintall the Orbi Network.
  
  Just wonder if you manage to connect your Orbi app without reinstalling the Orbi network?
  
  Thanks
  Bills
  - Guy-named-Eric
    Aspirant
    Jul 20, 2021
    Hello, I gave up on ORBI. Returned it and got a nighthawk. It is slower than ORBI but 100% more reliable.
Agatl1
Aspirant
Jun 04, 2021
Christian, I have the same issue on a Pixel 5 (current android version). I have an SRR60 with V2.5.2.104 firmware. I can access via web interface OK, but I had to reinstall the Orbi app on my phone because it wouldn't connect. I reinstalled the app and logged in to my NG account. But the app only offers me the option to configure my Orbi from scratch... obviously not what I want to do.

Is there a solution? I supposed I could do a basic config and the restore my current router settings from a backup, but that seems like taking on unneccesary risk. I have 3 satellites, an MAC control list for my IOT SSID, and some other settings I don't want to have to recreate.

Thank, Alan

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