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Forum Discussion

ken_pa's avatar
ken_pa
Aspirant
Nov 17, 2020

orbi app reinstallation

I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 24, 2020

Hello ken_pa, 

 

Are you still experiencing this? If so, may you provide us with the current app version installed. 

 

Thank you,

Christian 

ken_pa's avatar
ken_pa
Aspirant
Nov 24, 2020

Hi Christian,

 

Thanks for your reply!

Yes, I still have the problem. I could not link my existing Orbi network to the app after I reinstalled the app on my iPhone. It simply does not have an option to link. Instead it force me to reinstall the system starting with resetting cable modem, where I stopped going further as I did not want to reinstall the system from scratch as the system is working fine and I can adminiter it through my PC. However, it would be handy to have Orbi app working on my iPhon.

The version of Orbi app is 2.7.0

 

Thanks,

Ken

 

 

 

 

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 25, 2020

    Hi Ken, 

     

    May you send me a private message with your email address and serial number of the the Orbi router. 


    Thanks,

    Christian 

    • Guy-named-Eric's avatar
      Guy-named-Eric
      Aspirant
      Mar 20, 2021
      Hello,
      I have an ORBI 750 router with 2 ORBI satellite routers. I’ve had problems on multiple occasions with the ORBI app unable to find internet after reinstalling on my iPhone 11 promax and iPad Pro 12.9 latest model and had to setup system as new. Major pain for $500 spent. Did anyone ever figure out how to re-sign into app without setting up as new?
  • William_Mo's avatar
    William_Mo
    Tutor
    Jul 20, 2021

    Hi  Ken_Pa,  

     

    I have the same problem to  connect to the existing Orbi network afer reinstalling the Orbi app, which required to reintall the Orbi Network.

     

    Just wonder if  you manage to connect your Orbi app without reinstalling the Orbi network?

     

    Thanks

    Bills

    • Guy-named-Eric's avatar
      Guy-named-Eric
      Aspirant
      Jul 20, 2021
      Hello, I gave up on ORBI. Returned it and got a nighthawk. It is slower than ORBI but 100% more reliable.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 20, 2021

      If you can't get the system setup using the Orbi app, It's highly recommended to set up any Orbi system with a wired/wireless PC or laptop and web browser first. Once it's set up, then sign into the Orbi system with the Orbi app on a mobile device.

      William_Mo wrote:

      Hi  Ken_Pa,  

       

      I have the same problem to  connect to the existing Orbi network afer reinstalling the Orbi app, which required to reintall the Orbi Network.

       

      Just wonder if  you manage to connect your Orbi app without reinstalling the Orbi network?

       

      Thanks

      Bills

       

      • William_Mo's avatar
        William_Mo
        Tutor
        Jul 21, 2021

        Hi Furrye38, 

         

        Thank you for your resonse.  Probably, with the details of the issue may help to clarify the problem:

         

        I have set up the Orbi network since November 2020. I had installed the Orbi app on the smartphone to manage it as well. Two days ago, I deleted the Orbi app from the Smartphone, and reinstalled it. Then I couldn't connect back to the Orbi network, it kept asking to perform new networks setup. The existing network is working fine and stable, thus I don't want to go through the setup again which may introduce other problems.

         

        Any help and advice will be appreciated.