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Forum Discussion

ken_pa's avatar
ken_pa
Aspirant
Nov 17, 2020

orbi app reinstallation

I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 24, 2020

Hello ken_pa, 

 

Are you still experiencing this? If so, may you provide us with the current app version installed. 

 

Thank you,

Christian 

Agatl1's avatar
Agatl1
Aspirant
Jun 04, 2021

Christian, I have the same issue on a Pixel 5 (current android version).  I have an SRR60 with V2.5.2.104 firmware. I can access via web interface OK, but I had to reinstall the Orbi app on my phone because it wouldn't connect. I reinstalled the app and logged in to my NG account.  But the app only offers me the option to configure my Orbi from scratch... obviously not what I want to do.

 

Is there a solution? I supposed I could do a basic config and the restore my current router settings from a backup, but that seems like taking on unneccesary risk.  I have 3 satellites, an MAC control list for my IOT SSID, and some other settings I don't want to have to recreate.

 

Thank, Alan