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Forum Discussion

ken_pa's avatar
ken_pa
Aspirant
Nov 17, 2020

orbi app reinstallation

I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
ken_pa's avatar
ken_pa
Aspirant
Nov 24, 2020

Hi Christian,

 

Thanks for your reply!

Yes, I still have the problem. I could not link my existing Orbi network to the app after I reinstalled the app on my iPhone. It simply does not have an option to link. Instead it force me to reinstall the system starting with resetting cable modem, where I stopped going further as I did not want to reinstall the system from scratch as the system is working fine and I can adminiter it through my PC. However, it would be handy to have Orbi app working on my iPhon.

The version of Orbi app is 2.7.0

 

Thanks,

Ken

 

 

 

 

 

William_Mo's avatar
William_Mo
Tutor
Jul 20, 2021

Hi  Ken_Pa,  

 

I have the same problem to  connect to the existing Orbi network afer reinstalling the Orbi app, which required to reintall the Orbi Network.

 

Just wonder if  you manage to connect your Orbi app without reinstalling the Orbi network?

 

Thanks

Bills

  • Guy-named-Eric's avatar
    Guy-named-Eric
    Aspirant
    Jul 20, 2021
    Hello, I gave up on ORBI. Returned it and got a nighthawk. It is slower than ORBI but 100% more reliable.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 20, 2021

    If you can't get the system setup using the Orbi app, It's highly recommended to set up any Orbi system with a wired/wireless PC or laptop and web browser first. Once it's set up, then sign into the Orbi system with the Orbi app on a mobile device.

    William_Mo wrote:

    Hi  Ken_Pa,  

     

    I have the same problem to  connect to the existing Orbi network afer reinstalling the Orbi app, which required to reintall the Orbi Network.

     

    Just wonder if  you manage to connect your Orbi app without reinstalling the Orbi network?

     

    Thanks

    Bills

     

    • William_Mo's avatar
      William_Mo
      Tutor
      Jul 20, 2021

      Hi Furrye38, 

       

      Thank you for your resonse.  Probably, with the details of the issue may help to clarify the problem:

       

      I have set up the Orbi network since November 2020. I had installed the Orbi app on the smartphone to manage it as well. Two days ago, I deleted the Orbi app from the Smartphone, and reinstalled it. Then I couldn't connect back to the Orbi network, it kept asking to perform new networks setup. The existing network is working fine and stable, thus I don't want to go through the setup again which may introduce other problems.

       

      Any help and advice will be appreciated.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 21, 2021

        What happens if you walk thru the setup on the app using same configuration values used currently on the working system? 

        William_Mo wrote:

        Hi Furrye38, 

         

        Thank you for your resonse.  Probably, with the details of the issue may help to clarify the problem:

         

        I have set up the Orbi network since November 2020. I had installed the Orbi app on the smartphone to manage it as well. Two days ago, I deleted the Orbi app from the Smartphone, and reinstalled it. Then I couldn't connect back to the Orbi network, it kept asking to perform new networks setup. The existing network is working fine and stable, thus I don't want to go through the setup again which may introduce other problems.

         

        Any help and advice will be appreciated.