NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
orbi app reinstallation
I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
What happens if you walk thru the setup on the app using same configuration values used currently on the working system?
William_Mo wrote:Hi Furrye38,
Thank you for your resonse. Probably, with the details of the issue may help to clarify the problem:
I have set up the Orbi network since November 2020. I had installed the Orbi app on the smartphone to manage it as well. Two days ago, I deleted the Orbi app from the Smartphone, and reinstalled it. Then I couldn't connect back to the Orbi network, it kept asking to perform new networks setup. The existing network is working fine and stable, thus I don't want to go through the setup again which may introduce other problems.
Any help and advice will be appreciated.
I went through the motion following the steps (i.e not re-setup the network from scratch), but have no avail.
The Orbi app seemed like looking for the default Orbi SSID to login, which has been changed. I supposed if there is away to direct the Orbi app to look for an separate SSID, may be the solution.
My issues is like changing a new smartphone, install with the Orbi app that cannot connect to the existing network. This should be universal issue unless not many actually using the Orbi app to monitor and manager the network.
Bills
I don't think this is a universal issue. I've set up two different Orbi systems using the RBRs web page first. Then once the system is setup. I can log into in using the Orbi app and it connects and goes to the home screen. Seems like something on the RBR maybe not fully set up and the Orbi app is detecting this thus causing it to want to walk thru the setup routine again. Or something in the app is getting hung up.
Try a different mobile device to see if same thing happens. If it does, then you might want to do the following, save off a backup configuration to file on the RBR. Factory reset, either try the Orbi app and set up from scratch using the app or try setting up the RBR with a web browser and PC. Be sure to walk thru the setup wizard and complete that. You don't have to reset the RBS or re-add it. I would turn OFF the RBS before you reset the RBR. Use same SSID name and password for the wifi. Once you get it setup again, just turn ON the RBS and it will re-connect.
Hopefully this should clear the Orbi app and should get past this setup that it wants to do.
Thank for sharing your experience.
Indeed, I couldn't log in via another device as well.
I have not login via the browser since I used the Orbi app in Nov 2020. However, I couldn't login via the browser using orbilogin.net now to backup the configuration. I went through the following guide still have no avail. I wonder you have any suggestion.
https://kb.netgear.com/31142/Why-can-t-I-access-orbilogin-com-or-orbilogin-net
Factory reset and set up from scratch using a web browser and PC. Be sure to walk thru the setup wizard and complete that. You don't have to reset the RBS or re-add it. I would turn OFF the RBS before you reset the RBR. Use same SSID name and password for the wifi. Once you get it setup again, just turn ON the RBS and it will re-connect.
Hopefully this should clear the Orbi app and should get past this setup that it wants to do.
Thank you for the detailed steps and advice.
Finally, system back to normal..
Appreciate the help.
Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. :smileywink: