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Forum Discussion
orbi app reinstallation
I have a well working orbi system with one router and four satellites. For some reason my orbi app on my iphone stopped showing connected devices even though it says there are 13 devices connected on...
To avoid others going through the painful process of factory resetting the router to get app access back.
- In the app, go to "New Setup".
- Click "Get Started" on the next screen.
- Instead of scanning your QR code though, do "Select Manually" at the bottom.
- Select your respective product (for me this was the WiFi Orbi System).
- Choose the number of Satellites (for me this was 3) and press "Continue".
- Press continue through all the modem reset steps without doing it.
- Skip the "Position Satellite" step by pressing Next but doing nothing (this is assuming your system is still up and running).
- Once it finishes the "Powering Up" steps, it should advise you that you already have a setup and allow you to "Re-setup", "Skip", or one other option.
- Press "Skip" and you should be good to go.