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Forum Discussion

Initiate

Apr 15, 2020

Orbi App Remote Management Not Enabling

Hi, eveytime I go into my Orbi App on my iPhone and go to settings to enable remote management - when I move the slider it then comes up with a error message that states "Something went wrong, sorry ...

NETGEAR Employee Retired

Apr 16, 2020

pgbauer,

Please refer to page 125 of the user manual to set up remote mangement.

http://www.downloads.netgear.com/files/GDC/SRK60/SRK60_UM_EN.pdf

Christian

pgbauer
Initiate
Apr 16, 2020
Hi Christian,
Does this mean that the Orbi App on my iPhone will not be able to have remote management set-up on it and that I can only set it up within the router and then access with the IP address's I set up within the router. Thanks for your help with this, very much appriecated.
- Christian_R
  NETGEAR Employee Retired
  Apr 17, 2020
  Hi pgbauer,
  
  After setting up remote management, you can move forward with setting up remote access on the Orbi app. I have linked an article for directions.
  
  https://kb.netgear.com/000058240/How-do-I-enable-or-disable-remote-access-on-my-Orbi-router
  
  Christian
  - jkfcb1975
    Guide
    May 19, 2020
    The remote management section is greyed out and inaccessile in the web admin for my SRR60 so there's no way to re-enable it. It was working for quite some time but it appears to be the iOS app update that did it.
    
    Would love to get this working again!