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Forum Discussion

jamienbermy's avatar
jamienbermy
Tutor
Dec 10, 2019

Orbi App Remote Management not working

get can't connect to wifi error when trying to conncet remotely to 2 differnt Orbi networks using IOS app   app works when phyisically conencted to the wifi, just the remote function not working. ...
ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Dec 11, 2019

Good afternoon jamienbermy , KMDonlon  and Kenjimaru ,

 

We believe this issue was resolved today at approximately 2:30 PM (Pacific Time). Can you please confirm if this is still an issue? If so, please send me a direct message with your serial number along with the current status of the issue you're experiencing and I'll escalate to our engineering team for further investigation.

 

Best Regards,

Christine 

  • KMDonlon's avatar
    KMDonlon
    Virtuoso
    Dec 11, 2019
    See pic for error on 4G LTE
  • Kenjimaru's avatar
    Kenjimaru
    Tutor
    Dec 11, 2019

    Issue resolved confirmed.  

    • jamienbermy's avatar
      jamienbermy
      Tutor
      Dec 11, 2019
      Resolved

      Thanks
  • KMDonlon's avatar
    KMDonlon
    Virtuoso
    Dec 11, 2019
    Disregard previous post, working this morning and showing "ONLINE"

    Resolved
    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      Dec 11, 2019

      Good morning all!! 

      Thank you for the confirmation!! Some folks may still be seeing their devices offline. KMDonlon , I think you ran into this issue but it seems to be working now. Did you have to do anything special to get your devices to show online? Did you have to reboot the router or anything? 

       

      Best Regards,

      Christine 

      • KMDonlon's avatar
        KMDonlon
        Virtuoso
        Dec 11, 2019
        Yes, rebooted last night and all seemed to work this morning when I checked.