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Forum Discussion
Orbi App Remote Management not working
get can't connect to wifi error when trying to conncet remotely to 2 differnt Orbi networks using IOS app app works when phyisically conencted to the wifi, just the remote function not working. ...
Good afternoon jamienbermy , KMDonlon and Kenjimaru ,
We believe this issue was resolved today at approximately 2:30 PM (Pacific Time). Can you please confirm if this is still an issue? If so, please send me a direct message with your serial number along with the current status of the issue you're experiencing and I'll escalate to our engineering team for further investigation.
Best Regards,
Christine
Disregard previous post, working this morning and showing "ONLINE"
Resolved
Resolved
Good morning all!!
Thank you for the confirmation!! Some folks may still be seeing their devices offline. KMDonlon , I think you ran into this issue but it seems to be working now. Did you have to do anything special to get your devices to show online? Did you have to reboot the router or anything?
Best Regards,
Christine
- Yes, rebooted last night and all seemed to work this morning when I checked.
I still have an issue if connected to one orbi network wifi and try to access another remotely - it times out at the switching products... page and says issues connecting with "[wifi name]"
It works if turning off wifi and connect via cellular data