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gjk017's avatar
gjk017
Follower
Feb 14, 2021

Orbi app signin with 2-step verification is not working

I no longer have access to the email address that was used to setup 2-step verification.  The sms option shows my phone number but will not proceed when selected.  I updated and verified my new email address in my account at netgear.com.  But the Orbi App still has my old email address.  What needs to be done to get my new email in sync?  And also have texting option to work?

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 18, 2021

    Hello gjk017,

     

    May you send me a private message with the following info.

     

    Old Email:

    New Email:

    Phone:

    Router Serial Number: 

     

    Thanks,

    Christian