Forum Discussion

Follower

Jan 20, 2021

Orbi app stopped working on my iPhone

I installed the Orbi mesh router/cable modem combo with one satellite a few months ago and it's been working great. The Orbi app has been working fine too. Just last week the Orbi app stopped working...

Christian_R

NETGEAR Employee Retired

Jan 25, 2021

Hello leknight4,

May you reinstall the Orbi app and enable local network access. I've linked an article below for directions.

https://kb.netgear.com/000062315/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-app-connect-to-devices-on-my-network-during-router-installation-using-my-iOS-device

Christian

PSwifi

Tutor

Jan 30, 2021

Have same problem. This answer does not fix the problem!

Christian_R
NETGEAR Employee Retired
Feb 04, 2021
Hi PSwifi,

Have you had a moment to successfully factory reset your router and run through the setup assistant again?

Christian
- PSwifi
  Tutor
  Feb 05, 2021
  Turns out (spoke to customer service) the Orbi app no longer works with the software update 2.6.0.108. Netgear wants you to use the netgear "Insight App". Why customer service on this thread does not know this, I can't imagine.
  - S1m0nG
    Initiate
    Feb 14, 2021
    I tried the Insight App but that can't find the Orbi router either. Getting very frustrated with this situation. Tried to open a browser to Orbi login.com, get ERR_CONNECTION_CLOSED; same when I try the IP address. Nothing works.