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Forum Discussion

leknight4's avatar
leknight4
Follower
Jan 20, 2021

Orbi app stopped working on my iPhone

I installed the Orbi mesh router/cable modem combo with one satellite a few months ago and it's been working great. The Orbi app has been working fine too. Just last week the Orbi app stopped working...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 04, 2021

Hi PSwifi,

 

Have you had a moment to successfully factory reset your router and run through the setup assistant again? 

 

Christian 

PSwifi's avatar
PSwifi
Tutor
Feb 05, 2021

Turns out (spoke to customer service) the Orbi app no longer works with the software update 2.6.0.108. Netgear wants you to use the netgear "Insight App". Why customer service on this thread does not know this, I can't imagine. 

  • S1m0nG's avatar
    S1m0nG
    Initiate
    Feb 14, 2021

    I tried the Insight App but that can't find the Orbi router either. Getting very frustrated with this situation. Tried to open a browser to Orbi login.com, get ERR_CONNECTION_CLOSED; same when I try the IP address. Nothing works.

  • Dragonfly-moon's avatar
    Dragonfly-moon
    Aspirant
    May 09, 2022

    When I added my device to the Netgear Insight, is says it is not supported.  I have the Mesh System with RBR750 with two satelites.  All works fine but the App is not recognizing the device.  It was working yesterday.  Then all of a sudden it says my system is not detected. 

     

    I think the App is the problem not the devices or set-up. 

    • mhickok's avatar
      mhickok
      Initiate
      May 09, 2022

      i am also trying to connect to Orbi via iphone / ipad or even the browser.  All unsuccessful.  Support had a tech call me and tell me they can connect but I need to approve that it may cost me $$$$ first...  But they can't tell me what is wrong first... I got rid of a previous mesh system as I was not happy with issues.  This is worse when you call support and they first tell you Netgear has a notice posted saying there is a "glitch" in the app and that there will be a charge to investigate it..   NOT the way a tech company needs to approach customer service for as much as we pay for this system.......

      • JMora13's avatar
        JMora13
        Aspirant
        May 13, 2022
        Having the same issue. Reset modem and Orbi router, no luck. Reinstalled the app, still nothing. Agree with some of the other comments, seems to be an issue with the app.