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Forum Discussion

leknight4's avatar
leknight4
Follower
Jan 20, 2021

Orbi app stopped working on my iPhone

I installed the Orbi mesh router/cable modem combo with one satellite a few months ago and it's been working great. The Orbi app has been working fine too. Just last week the Orbi app stopped working...
ncnick's avatar
ncnick
Aspirant
May 14, 2022
The app has stopped working for me and I have an android phone. It's a Samsung 10.
App has worked fine for nearly 2 years and then stopped suddenly 2 days ago.

Have tried all the usual steps with no success. Hopefully tech support and development come up with a viable solution fairly soon
Jlologin's avatar
Jlologin
Aspirant
May 14, 2022
Also going through this. App can’t find anything since May 6. Rebooted and reloaded everything I can think of.
  • Cleveland_Jimmy's avatar
    Cleveland_Jimmy
    Initiate
    May 15, 2022

    Add me to the list of (frustrated) users who can no longer manage their Orbi.

    1. Orbi App on iPhone ::FAIL
    2. Orbi App on Android ::FAIL
    3. Insight App  ::FAIL
    4. routerlogin.net  ::FAIL
    5. orbilogin.com ::FAIL
    6. IP  ::FAIL

    Based on comments in a number of other threads, I did not bother trying a factory reset.

  • Texas_OrbiUser's avatar
    Texas_OrbiUser
    Initiate
    May 19, 2022

    Anybody got a resolution for this issue yet?

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 19, 2022

    A bunch of people have volunteered to have a patch downloaded to their systems overnight.  (read previous posts)

    Otherwise, a "fix for all" is expected within a few days.

  • mhickok's avatar
    mhickok
    Initiate
    May 19, 2022
    There are
    Multiple threads about this issue. What previous post can you point us to?
  • Texas_OrbiUser's avatar
    Texas_OrbiUser
    Initiate
    May 19, 2022

    Just on the phone with their customer support and suggested firmware update, and they charged me $99.99 for that.  Very expensive firmware update, especially when it should be just automatic update as others do.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    May 19, 2022
    Texas_OrbiUser wrote:

    Just on the phone with their customer support and suggested firmware update, and they charged me $99.99 for that.  Very expensive firmware update, especially when it should be just automatic update as others do.

    That answer is incorrect. They should be ashamed and return your money.