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Forum Discussion

jimanneedwards's avatar
jimanneedwards
Aspirant
May 09, 2021

ORBI app v. 2.9.6

Since updating my iPad and iPhone ORBI apps to v. 2.9.6, I can't use the app. It won't let me log in, and keeps taking me back to the same login page, which will not accept my email or password. I tr...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 13, 2021

Hello jimanneedwards, 

 

May you provide the following info for us to better assist. 

 

Orbi Model:

Orbi Firmware Version:


Thanks,

Christian 

jimanneedwards's avatar
jimanneedwards
Aspirant
May 13, 2021

ORBI RBR850

Firmware version V3.2.18.1

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 14, 2021

    Hello,

     

    Thanks for confirming. May you power cycle your Orbi system and let me know if your issue persists.

     

    Christian