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Forum Discussion
Nmooer
Feb 18, 2022Aspirant
Orbi app will not let me log in as I have new phone and email address
Hi, I have a different phone now. The email address i used to set up the orbi app is shut off. I went to my netgear account and changed my email. When i log into my orbi app. It uses my new email tha...
CrimpOn
Feb 18, 2022Guru - Experienced User
My understanding is that Netgear does not have a method for customers to deal with this sort of problem.
What seems to have been successful in the past is for customers to send a private message to a forum moderator by clicking on their screen name. i.e. Blanca_O , Explain the situation, including the serial number of the Orbi and the past and current email addresses.
Nmooer
Feb 19, 2022Aspirant
Thank you! I will give it a try.