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Forum Discussion
gdf1960
Feb 29, 2020Aspirant
Orbi app
I tried to add another satelight to my existing router. It was not finding the satelite so I deceded to stopped and returned the item to Staples. Thought it would be a simple addon. Now , my app is ...
Christian_R
Mar 04, 2020NETGEAR Employee Retired
Hello gdf1960,
Please try factory resetting the Orbi router by pressing down on the reset button for 15+ seconds using a pin/needle. After doing so, you may run through the setup assistant again using the Orbi app. You may also use the link below to register your device(s) and get in contact with our Support Team.
https://www.netgear.com/support/default.aspx
Christian