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Forum Discussion

GTMarshall's avatar
GTMarshall
Aspirant
Jun 13, 2020

Orbi app

Orbi app not working.  Keep getting "Something went wrong. Try again" message when I try to login. 
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 17, 2020

Hello GTMarshall,

 

May you provide us with the current app version you have installed? You may need to reinstall the Orbi app. 

 

Christian 

  • GTMarshall's avatar
    GTMarshall
    Aspirant
    Jun 17, 2020

    Hi Christian.....I have continued to delete and reinstall the Orbi app on a daily basis hoping a fix will be found for whatever bug this is.  Just reinstalled upon receipt of this post.  No luck.  Orbi software is current for my RBR50 V2.5.1.16. So not sure what the issue is.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 18, 2020

      Hi GTMarshall, 


      Thanks for confirming. May you perform a factory reset on the router and satellite(s) and run through the setup assistant again using the Orbi app. 

       

      Christian 

      • GTMarshall's avatar
        GTMarshall
        Aspirant
        Jun 20, 2020

        I did all the things you suggested...rebooted, reset the login, etc.  I went so far as to set up a new account on Netgear to login in to Orbi.  It worked with the new email address.....once.  I was able to get on the app one time with my iPhone.  Was unable to login to the App with my iPad.  I logged off my iPhone with the new email address on the App, and was unable to log back on to the App from my iPhone.  

         

        IT SHOULDN'T BE THIS DIFFICULT.

         

        Just saying.