Forum Discussion

Aspirant

Jan 10, 2021

Orbi app

Please help! I'm so frustrated! I can't login into my Netgear Orbi App! I KNOW the password I have typed in about 3000x is correct, but the app keeps telling me my login failed and to re-enter passwo...

alokeprasad

Mentor

Jan 10, 2021

Can you sign in to Netgera web site using that username and password?

https://accounts.netgear.com/login?redirectUrl=https:%2F%2Fstore.netgear.com%2Fon%2Fdemandware.store%2FSites-netgear-us-Site%2Fen_US%2FSingleSignOn-Reentry%3FreturnUrl%3Dhttps:%2F%2Fwww.netgear.com:443%2F

The username and password to login to the Orbi app is different from the username/password used to login to the Orbi :smileysurprised:

alokeprasad

Mentor

Jan 10, 2021

This post explains the complications of different usernames and logins:

https://community.netgear.com/t5/Orbi/can-t-login-to-orbi-from-PC-can-t-control-access-from-app/m-p/2036578/highlight/true#M111006

Also, please post to the forum dedicated to the Orbi app:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app